Frequently Asked Questions Contractors

• How do we assign service calls?
• Can HWA commit to certain amount of calls per day/week/month?
• Does HWA work off a flat rate?
• Does HWA supply HVAC/Appliances when replacement is deemed necessary?
• What is the rating for service contractors?

How do we assign service calls?

HWA has the capability of emailing/faxing/calling in all service requests.

Can HWA commit to certain amount of calls per day/week/month?

No. We cannot commit to a volume of calls because the calls can fluctuate.

Does HWA work off a flat rate?

Yes, at times, we do to help control claim costs. However, HWA will work with service contractors and their charges.

Does HWA supply HVAC/Appliances when replacement is deemed necessary?

Yes. HWA has a national account with Carrier Corporation for their HVAC equipment and GE for household appliances.

What is the rating for service contractors?

HWA contractor rating is an internal process. It is based on professionalism, repair/replacement pricing, availability, complaints/compliments and much more.

How to Reach Us
Sales & Claims: 888-492-7359
Fax: 888-492-7360
Sales: sales@hwaHomeWarranty.com
Claims: claims@hwaHomeWarranty.com