Home Warranty of America, one of the leading providers of home warranties and options in the United States, announced today that in a recent survey, 94% of its customers would recommend HWA to friends and family. Additionally, many of HWA's customers said they already do recommend the company on a consistent basis.
"We've worked incredibly hard to get to this point where we feel we have exceptional customer service technologies, teams and processes; along with a great national service contractor network. But just as important, is the fact that we have our whole Company focused on helping our customers when they are experiencing problems with appliances or mechanical systems in their home. And we do this like we always have since our first day, efficiently and in an honest manner," said Marc Roth, CEO and President of HWA.
According to the Company, the survey received an overwhelming 20% response rate and thousands of positive testimonials from customers. Over 45% cited they had a home warranty contract with another company prior to coming to HWA.
To provide helpful service with empathy and compassion
To provide comprehensive high-value home warranty coverage.