NOTICE: Information we collect and how we use it
We collect two types of information about you when you visit our site: personal information (including, by way of example only, your name, address, telephone number and e-mail address) and non-personal, aggregate information (such as information regarding the pages on our site that you have visited and your IP address).
Visitors to this Web site browse the site anonymously. Visitors are not required to provide any personal information in order to access our Web site. The only personally-identifying information we collect and store about you is the information that you choose to provide to us.
We will also gather personally-identifiable information, such as your e-mail address, when you send us an e-mail. We will use this information to respond to your e-mail.
We sometimes request personal information in order to provide you with customized warranty rates. For example, your zip code is used by some of our quoting engines to assign the appropriate rates based on location. Information you enter into a calculator or tool is collected anonymously.
From time to time, we may request information from you in connection with contests that we offer on our Web sites. Participation in these contests is completely voluntary; you have a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes.
We may co-sponsor contests with other companies, in which case the user's individual contact and demographic information is likely to be shared with these companies. We will request that these companies maintain the privacy of the registrants' information.
Nevertheless, please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to read the privacy statements of each and every Web site that they visit. This privacy statement applies solely to information collected when you visit our Web site.
Business partners and professional visitors requesting access to specialized content areas of our Web sites may be required to provide identifying information. In addition, business partners and professional visitors may be required to submit their Federal Express or UPS account numbers when placing an order on this Web site.
We may share your personally-identifiable information with companies within our family of companies. We do not resell or transfer personal information to unaffiliated third parties for marketing purposes.
We use outside shipping companies to ship all commercial orders, as well as all overnight shipments for consumer orders. If you order from us, we will share your personally-identifiable information with these companies to fulfill your order. We will also share our commercial customers' Federal Express and UPS account numbers with these companies in order to fulfill commercial orders. These parties are not permitted to use your data for any purpose other than performing these services.
Our Web sites may collect non-personally identifiable information during your visit, such as type of browser, operating system, domain name, or IP address. An IP address is a number that is automatically assigned to your computer whenever you're browsing the Web. Web servers automatically identify your computer by its IP address. When you visit pages on our Web sites our servers log your IP address. We do not link IP addresses to any personally identifiable information. This means that your session will be logged, but you remain anonymous to us. IP address information is used only to analyze trends and gather broad demographic information.
We also collect information through various environmental variables. "Environmental variables" include, among other things, the domain from which you access the Internet, the time you accessed our Web site, type of Web browser and operating system or platform used, the Internet address of the Web site you left to visit our Web site, the name of the pages you visit while at our Web site, and the Internet address of the Web site you then visit. We collect all of this information to allow us to detect broad demographic trends, to provide information tailored to your interests and to enhance your experience on our Web sites.
Our Web sites may contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to read the privacy statements of each and every Web site that they visit. This privacy statement applies solely to information collected when you visit our Web site.
This Web site is not targeted to children under the age of 13, and we do not knowingly request personally identifiable information from any child under the age of 13 without parental consent. When we do receive such information, we delete it as soon as we discover it and do not use it or share it with third parties.
We provide the following choices regarding the use of your information. You may choose not to provide us with any contact information.
Our online quotes and applications contain a box for you to indicate whether or not you consent to receive special offers and promotions from us. Unless you give us your permission to use your personal information for these purposes, we and our partners will only use it to complete the transaction you have requested. If you consent to receive communications, but you later change your mind, you can deactivate or modify your user data.
Our systems are configured to provide privacy, integrity, and authentication in Internet communications. The security measures we have taken help ensure that your data is secure and encrypted, so that a third party cannot capture, read or access the information while it is in transit between your computer and our system.
Specifically, we use a secure server and security protocol to safeguard the information you provide during the purchase and payment processes. We use a secure server implementing the Secure Sockets Layer (SSL) protocol to interact with you when you provide personal information during the purchase and payment processes. Every secure page has been secured with a digital certificate. This is shown via the site certificate that resides on all secure pages. To view this certificate, click on the image of the "closed lock" or the "solid key" on the bottom of your browser window. A small frame displaying site security information will appear. Click on "Issuer" to verify the site certification authority.
We limit internal access to our servers and adhere to high standards of ethics and integrity in performing our jobs and conducting business.
To provide helpful service with empathy and compassion
To provide comprehensive high-value home warranty coverage.