"I am so pleased with the service that I receive from HWA that I will be recommending coverage to all of my friends, family and clients. With the selling of our previous home and the purchase of the new one, I elected to purchase a HWA warranty for each home. I was hoping to never have to call them but as items needed to be addressed, I was glad I did. Three HVAC issues, a plumbing issue and an electrical issue later, I have been floored by the high level of service and follow up that HWA has provided. Keep up the great work and I will be a customer for life!"
-Grant Whittenberger, Outlaw Real Estate Group
"From both a personal and business perspective, I am extremely impressed with Home Warranty of America's responsiveness. Our personal home has been under the Marquis program since we purchased in 2006. From minimal plumbing work to replacing coils in our air conditioners, our needs and expectations are always met. Moreover, I refer each client that purchases a home with me to HWA. I could not continue to do this year after year unless my clients provide constant quality feedback. Their repair needs are met each time they request service which creates a wonderful business partnership between Home Warranty of America and Creath Partners Real Estate."
-Jonathan Creath, Capital City Sotheby's International Realty
"There are a lot of warranty companies to choose from. I am so glad that I chose one that has truly professoinal agents representing them. Thank you Amy and thank you HWA for doing what you said you would do. As a realtor, I will always recommend you and your company, because I know that you will handle my clients claims in the exemplary way you took care of mine."
-Rick Leaman, Keller Williams-Plano
"When my clients have an HWA policy I do not have problems after closing! My clients are not calling me upset because HWA will always take care of the problems! My clients are happy and I am happy...WIN....WIN!"
-Paula Cloud, Virginia Cook Realtors-Sherman
"HWA in my opinion is the best. Just this past summer, the very day the clients were moving into their home, the kitchen sink started leaking and later that day the toilet broke. HWA was on it! My client was so happy with their services and efficiency in the repairs. HWA is on the top of my referral list for clients while closing the sale. Amy is a huge part of the referral as she explains things so well and is so helpful in assisting the policy holders, and the realtors like me."
-Kimberly Miller, Gallery Realtors
"I have been using your service for 2 years now. My sellers love the comforting fact that their home is under warranty from the day I list it. It makes me look special, providing them peace of mind. I love the fact that you email me once a claim has been filed and completed. It allows me to get back in touch with my buyers to see how their new home is and if they are settled. Once again, you make us agents look like we have ESP and remind us that our customers are customers for life. Thank you for making my life a little better and for making all my clients feel safe and comfortable with their purchase."
-Caroline Frenette, RE/MAX DFW Associates
Flower Mound, TX
"I love having Angela always nearby to help my clients when we are in need of a warranty. In today's market, we all know that we can't live without that protection! Forclosures and short sales make disclosures a thing of the past and where uncertainty abounds, Angela fills a much-needed gap. Thanks for always taking my clients through choices and coverage options so patiently."
-Colleen Floen, Atlanta Communities
"I have been very impressed with the 13-month program that your home warranty offers. It is the only warranty I offer to my clients (even though my company pushes another company) and I am very happy to be able to offer them something "a little more" - the 13-month warranty. I love it and will continue to use you in 2012! Thanks for your professionalism and bonus program for agents."
-Jeanee Lutterman, Coldwell Banker
"I’ve worked with a lot of home warranty companies and no other company has provided superior customer service to myself as well as my clients. Compared to other competitors, HWA provides the most comprehensive coverage and I love the fact they use only new parts instead of refurbished parts. I will continue to encourage my clients to chose HWA over other coverage companies."
-Brandy D'Aprile, City View Realty
"I always have a wonderful experience with HWA. Whenever I need to order a home warranty, I get the best service and help from the HWA agents. I am always asked if there are any additional options I might need for my client. Everyone is very polite and helpful. I always use HWA!"
-Erin Varea, Independence Title Company
"Twenty-four hours before closing my client, a first-time home buyer, gets cold feet. He states the he is sorry buy cannot go through the deal. He is worried, he is scared, he is a MESS. After two hours on the phone with him he finally admits the he is not handy with fixing things and was having nightmares that he did not know the first thing about fixing everyday or even major problems should they arise.
I reminded him that this fear should be his last concern for we had the Home Owners Warranty. I took out the brochure I had and spent hours reading over all items covered and not covered in his warranty. This brought him great comfort and I am happy to say he is a proud homeowner today. I highly recommend this warranty to ALL my clients."
-Annette Nieves, World One Realty
"I have used HWA Home Warranty as my preferred warranty company for many years. I like the fact that it is a 13-month warranty as well as if there has been a problem, I have been able to get results right away. The response to orders is immediate with email, letter, policy and statement sent right away. Very professional."
-Susie Covey, Coldwell Banker Primus
Crystal Lake, IL
"Working with Gary Szafranski has been a stress-free process. He is always reachable when I need a question answered and he also offers to set up the home warranty for you to save you time. As a Realtor, my time is very valuable and I appreciate him making things simple for me. The cost of HWA does not even compare to the other warranties that are offered through my office and I am very glad that Gary attended one of our office sales meetings to introduce HWA to us. My customers and myself are very happy with the services provided by HWA."
-Melissa Steffey, Northwood Realty Services-Pleasant Hills
"HWA Home Warranty has a great product for my sellers, and Gena Claxton takes great care of the sellers as well as working with the agents in our four Platinum Offices. She has set the standard for always taking calls or replying extremely quickly and answering our questions. Thanks for the great customer service!"
-Kimberly Abbs Riley, Platinum Realty
Overland Park, KS
"I cannot pick out one experience I have had as "the best" because they were all GREAT. After 20+ years of being a realtor I am happy to have you assisting with my transactions. Your attention to detail and prompt action makes my job so much easier."
-Kathy Sylvia, Realty Executives Area Realtors
"The first time I used your warranty company, I was very impressed with your company's service and your follow-up, making sure that the problem had been resolved. This puts my mind at ease that I know you “say what you mean and mean what you say.” Trust and follow-through are at the top of the list for reasons to use a warranty company and because there are so many of them to choose from, it’s nice that your company has them both. Great job and you can count on my business in the future!"
-Patti Brewer, Reece and Nichols Tuilleries
Kansas City, MO
"This experience with our heating system was effortless. The technician from Diversified HVAC called to see what was convenient then called on the day of our appointment as discussed to let me know he would be there in 20 minutes. He arrived on time, diagnosed the problem, ordered the part and returned for the install. He was efficient, friendly and informative. Job well done."
-Denise Sherwood, Republic Title of Texas
"You know as agents we wear many hats to accommodate our clients. The most rewarding experience I can recall is when a first-time home buyer, who just got married, expecting their first child, purchased a home through me. As a gift for their trust in me, I purchased the home warranty for them. It was not but a couple months when they called me to find out what to do with the water heater that just went out. Low and behold, pulled their file and gave them the number to call. Two days later they called me back, very pleased, with a new water heater. Home Warranty of America made me shine in their eyes! Thank you for your continuous, fast, professional service."
-Cindi Bono, Coldwell Banker
"My process for ordering a warranty with HWA online couldn't have been smoother. It took me about 5 minutes to enter the info a couple weeks before closing and then I never had to do another thing. HWA took it all from there with the title company. Julie Bareford is a great rep and always very responsive to any questions I've ever had."
-Mark Baldwin, Bridge Real Estate Advisors, Inc.
"I sold a home to a very nice family with three children. We had just sold their home making all repairs reported on the inspection report and also buying an HMA home warranty for the buyers of their home. Unfortunately, the home my clients purchased had many surprises after they moved in. They did not receive the same treatment they had offered their buyers. Fortunately, we had negotiated an HWA warranty for them on the home they purchased. At their house warming party on one of the hottest days of the year, the air conditioning decided to quit working. HWA immediately sent a technician to the rescue saving the day! My clients felt very special and cared for. I could not have ‘come to the rescue’ without the help of Juliana and HWA. This was just one more time that HWA made me look good and helped me earn my clients’ business for life! Thanks Juliana and thanks HWA!!"
-Pat Haddad, Keller Williams Realty
"Besides a Texas Realtor, I'm an 18-year Texas insurance agent veteran. In 2010 I contracted to purchase a home in Austin. I was offerred a wide array of home warranties by my title company. I selected HWA because after examining the literature about coverage, deductible, etc., I thought HWA was the superior product. It was competitively priced and I closed on my new home in August 2010 with the security of knowing many of my items were covered. What suprised me was the service after the sale! I got set up by Internet with HWA and received valuable information in their newsletters, and about my account. They sent a renewal notice on time, in case I wanted to extend the coverage. This was a 10 on the JD Power & Associate rating scale!"
-Dave Howell, Clover Properties, LLC
"Just a note to say "Thanks." Two appliances broke and needed replacement. I am pleased. The job was done right, the contractors were professional and HWA' s representative was available to me and my family. Smooth transaction. I do recommend HWA to neighbors, clients and friends."
-Mary Bowden, New Covenant Realty
"I had a client move into his very first home. We had an inspection performed and everything was perfect (apparently). Within 24 hours of move-in, the AC made a huge clunk and it started "walking towards the light." The new homeowner called HWA and they were there the same day and soon replaced the AC. He will certainly be a lifetime HWA customer. Thank you for the wonderful service. You will always be my vender of choice for warranties."
-Diana Hegmann, West USA Realty
"My experience was fabulous! My mother-in-law had an old A/C unit on her home. Her A/C unit died when the weather was 110 degrees. Words are inadequate to express the gratitude I have towards HWA and Kathryn Lansden. Not only did HWA replace the A/C unit but it was done with a smile! Thank you Kathryn and HWA! I will be recommending you to all of my clients!"
-Karen Joseph, DPR Realty
"Kathryn Lansden has been absolutely great to work with. She is a definitely one of the best reps I have ever worked with. Always available and always professional. Likewise, I have had a few claims on my properties through the years and HWA has always come through for me without any issues."
-Roger Cram, Real Estate Brokers International
"You know the service is good if the Real Estate Agent chooses Home Warranty of America for their own personal home! I did and have been extremely satisfied! I recommend HWA to all my buyers and sellers too."
-Barry Hargrove, Mickey Ferrell, REALTORS, Inc.
Canyon Lake, TX
"Placing an order with HWA was so easy. At first I just called to initiate the order for my client, they were so helpful and fast that within minutes we had completed the order and I received a copy of the contract and invoice in my email!"
-Jeff Davis, Alaska Real Estate Experts Team
"You were the best when I needed a home warranty an hour before closing. You went above and beyond. While I was driving, you took the time to answer the phone and help me with the computer work. That experience and your personal attention made a BIG impression. I will always use you for home warranties! Thanks again!"
-Kara Gilchrist, Main Sale Realty, Inc.
"When I bought a home several years ago (before I got into the Real Estate Business), the agent recommended that I buy a home warranty. We used a different company. To make a long story short, it was the worst experience I have ever had. The customer service was awful and they never came and fixed my A/C (even though it was covered in the warranty). I lost all faith in home warranty companies. Since becoming a Real Estate Agent, I decided to give your company a try on another personal transaction. This has been the very best experience I have had. I get called back within just a few minutes (not days), and everyone I talk to is polite and the company that you sent out was terrific. I will definitely recommend you again to all of my clients!"
-Mikael McDaniel, Keller Williams
Fort Mill, SC
"I have had the pleasure of doing business with Laura Meadows and Home Warranty of America for the last three years and let me just say: Laura is the bomb! In recent months Laura has gone above and beyond the call of duty. She is always easily accessible and extremely pleasant to deal with. I will continue to urge my home buyers to ask for or purchase a home warranty through Home Waranty of America."
-Tina Smith, Keller Williams Realty Services
"I always offer your plan to my sellers and buyers. I have been in the business since 1983 and I found that a home warranty protects not just the buyer and seller, it protects me the Real Estate Agent, and I love that. I have had many of my clients in need of replacing or repairing many items and always they have been very satisfied. Thank you."
-Charlotte Krueger, RE/MAX Elite - Darien
"Liane Luckett with HWA is professional, attentive, knowledgeable and always available to help our real estate group choose the right home warranty. We continue to highly recommend her services when you need a solid home warranty. Don't waste your time anywhere else and make the smart decision with HWA. Good luck."
-Akos Straub, Coldwell Banker Previews International
"Many of my clients have purchased HWA. They have had great service. The customer service representatives are efficient and helpful. The contractors who came out were responsive and the follow up was timely. Thanks for a good product."
-Carol Dorsey, Prudential Rubloff
"The "test of time" is the best judge of the character and performance of a company. I've been dealing with HWA for two decades. I demand nothing short of superior value from any vendor I recommend. Since I do so many deals, I get exposed to a lot if not all the vendors related to my industry. HWA has exceeded my expectations 10-fold. I've had other companies approach me and tell me they will give me perks to do business with them. I am not interested because I've got the best perk I could want from HWA...world class service. At the end of the day it is about serving others with world class service. I am grateful HWA has that philosophy and has consistently performed over two decades. I am grateful to be associated and partnered with HWA."
-Frank Montro, Oak Realty
"When my clients receive an HWA home warranty at closing, they feel confident in buying their new dream home. Just knowing that they have 13 months of warranty coverage gives them peace of mind so they can sleep better at night, knowing that if something goes wrong in the house that they are covered. I explain to them that this is the best home warranty program out there. I haven't been able to find a better company out there. HWA warranty is the best. I have had many of my clients file a claim and they loved the service that they receive. HWA is just one phone call away and this makes my clients feel at ease."
-Jody Kelly, Coldwell Banker
Oak Lawn, IL
"My client's townhome was listed for sale for two years, waiting for a buyer who wanted an unusual floorplan.
Offering a home warranty was important to keep the listing active when they considered taking it off the market. The sellers made a claim during the on-sale period and it was paid by HWA. That savings would not have been paid without the listing being active.
Also, the home warranty was important to the buyer who finally wrote an offer on the home."
-Mike Herbert, Charles Rutenberg Realty of IL
"HWA is the way to go! As a Realtor in the area for a dozen years, I've had many clients use just about about every residential service contract out there. I've also purchased several homes and rent properties myself and used a variety of the providers. Let me tell you: they may look similar, but NOT ALL WARRANTIES ARE THE SAME. While the upfront costs of all of the programs are similar, the differences show up almost from the first service call. Other companies are slow to respond, argumentative, or look for every conceivable way to get out of a repair. Not so with HWA. The quality of the service and the willingness to listen and do the right thing is the very best - HWA every time! And the area rep, Lindy Vestal, has been terrific at taking care of things for me. Please consider using HWA today, and save yourself 12 years of finding out about the other guys the hard way."
-Christopher DuFrane, Coldwell Banker
"I love HWA home warranties! They’re extremely easy to order and my clients have had great success with calling in repairs and being well taken care of. I make them a part of just about every purchase agreement when working with buyers, and sellers have been happy to pay for the service to give the new owners peace of mind."
-Shana Moore, Buy-Boise Real Estate Group
"My husband and I ran into a bit of trouble with our furnace and the wording on the warranty --- Lori Apodaca took EXCELLENT care of us. She took care of the issue quickly and kept us informed through the process. Lori is a tremendous asset to HWA! We will highly recommend HWA to other homebuyers because of the consideration and support she provided. Thank you, Lori!"
-Lenore Mahler, Alliance Title
"It has been a pleasure to work with HWA and Lori Apodaca. She continues to be prompt and helpful to me with my questons despite a decrease in my business due to a slow market. I believe home warranties are the way to go. After I bought my own house without a warranty, I payed out $3,000 in broken items that occurred over the first two months. I continue to share this with my clients and encourage them to consider their options. In some cases I have provide them myself just because I feel so strongly about it. Thank you HWA and thank you Lori Apodaca for your business."
-Cory Price, Price Real Estate
"HWA has given me and my buyers so much peace of mind after each purchase. HWA has been a negotiating point that I have used for years to make each transaction a win-win for buyers and sellers. It is the added protection and the peace of mind that buyers are needing when buying bank-owned and distressed properties. Thank you very much HWA!"
-Robert Renteria, Keller Williams
"Mariana from HWA has always returned my calls and answered my e-mails in a timely manner. HWA is a very professional company and cares deeply about the clients they serve. Their prices are very competitive with the competition and I really enjoy that they cover an extra month, 13 months! I also really enjoy the sellers coverage, where HWA will give the seller a warranty protection while the home is being listed for sale. I use this in my listing presentations, and it is a huge drawing point. Thanks Mariana and HWA for all you do."
-Brandon Rivinius, Traditional Realty Services
Rancho Cucamonga, CA
"Working with MaryJo has been a fantastic experience. I know that I can always count on her to answer any questions that my client or myself has about the home warranty plan. I know that she will lead us in the right direction so that my client has the coverage that they need for their home. It is great to have someone that is so positive and is very knowledgeable on my team. Thanks for all of your hard work and dedication to providing your clients with such excellent customer service!"
-Laura Breitenstein, Hermann London Group
St. Louis, MO
"Your product/service is great and it's an easy sell in this market. I deal with mostly sellers, and having your warranty puts control and a marketing edge on their side. By offering your service, it also makes me look proactive to my clients...and that I really like!
I'll be selling many more warranties in the future. Thanks."
-Jon Kenyon, Keller Williams Coastal Realty
"I had a great experience with HWA. My new buyer had just bought his first home. He was a young guy that worked out of town a lot. He came home and his A/C was making a loud noise and not working properly. He called the warranty company and he got a whole new compressor put in. It saved him a lot of money that he probably wouldn't have had! Thank you HWA! You are the best and the only company I use."
-Joanna Haley, Keller Williams NW
"As a real estate agent, associate broker, and transaction coordinator, I want to say that your company by far exceeds any other home warranty program and company that I have worked with in my 12 years of working in this industry. The emails and newsletters that you send out to clients is of great value and serves as a reminder about little things that we may overlook. For example, draining your hot water heater once a year for the mineral deposits that build up in it…how great is that. The "to dos" that your company points out that are applicable to the seasons are wonderful, and also helps as a cost effectiveness for clients too. The 13-month warranty program offered is wonderful and exceeds the standard 12-month program. Great benefit. Last but not least is your company's customer service. It is above and beyond the call of duty. The professionalism, eagerness, willingness, and friendliness that a client and Real Estate Agent receives is truly appreciated. I am glad to be working with Home Warranty of America!"
-Kathleen Jackson, Lisa Burridge & Associates Real Estate
"I found the process of obtaining the home warranty for my client simple and complete. My experience with Shelley was very pleasant and timely. I won't be shopping around in the future. Shelley is my go-to for warranties, hands down."
-Yvonne Trawick, Keller Williams Premier Realty
"My client did quite a bit of research before choosing a home warranty program and HWA offered the most "bang for the buck". Since moving in, HWA has come through with a new hot water tank replacement which saved my client $1,000 - worth the price of the warranty in one repair/replacement! I recommend HWA to all of my clients."
-Debra and David Hamilton, ZipRealty, Inc.
"I have your flyer displayed proudly in my listing (a home that is immaculate) and it gives this home the edge over the others, because of the nice fresh orange smiling logo, and the fact that I will purchase it for the buyers of the home, without them asking for it. We just got a Purchase & Sale contract signed around and I will be submitting the information for the new buyers soon! Thank you, HWA!"
-Carol Honkanen, Brave New Realty, LLC
"Excellent services and fast delivery without mistake. Within one hour, I received everything from HWA. Definitely I will refer all my clients to HWA and share this great experience with other agents!"
-Karen Wu, IRN Realty
"Thank you so much for taking such great care of our client with the issue on the HVAC. The issue is resolved and they are just thrilled and singing your praises!!! Thanks so much for being there for the client!!!"
-Sherry Martin, RE/MAX Ambassadors Colonial
To provide helpful service with empathy and compassion
To provide comprehensive high-value home warranty coverage.