Realtors 2010

"I've had home warranties on my homes for at least 5 years now. I just want to say that the peace of mind of having the warranty is so great. Anytime I have ever needed anything fixed it has been done in a professional and timely manner. I tell everyone I know, especially if they have an older home, that they should purchase a home warranty. I'm a Real Estate agent and I have purchased policies for several of my clients as my gift to them. I thank you for your great product and service."

Kelly Anderson, Realtor Century 21, Havasu

"What can I say? You guys always take good care of my clients!"

Camille Sullivan Realty Executives, Phoenix, AZ

"Thank you for the opportunity to tell you about my experience with HWA. To start, I must admit that my preference for HWA is because of our Rep Laura Pearlman. She has always been helpful & more importantly available. Unfortunately, I have been known to wait until the last minute to order the warranty for my clients (one of the easiest parts of a deal nowadays). Between being able to order on-line or when I can't remember my password, she has always helped me and she has the personal touch in all her dealings. Twice, I was in a bind with clients - she worked with us & gave us options, FAIR OPTIONS (not just take it or leave it). It's because of Laura Pearlman & her continued accessibility, support, ability to explain coverages in plain English, and actually caring that HWA is my preferred home warranty company."

Shawn Schneider, GRI CENTURY 21 Roberts & Andrews, Lindenhurst, IL

"HWA fixed my rental unit's heater within 24 hours after the electronic panel burnt out. The home was built in 2004 so the heater panel was only 5 years old. It's peace of mind knowing that if I am out of town, my tenant can call and have an item attended to promptly. Highly recommend for the landlord who manages his own properties."

Rick D. Dillion, Realtor, Matinez, CA

"I love HWA and my rep, Shelley Johnson. Not only can we call the company at anytime, but I can count on Shelley and so can my clients. If this isn't the best testimonial for a company and their workers nothing is!"

Judy VanDenEinde, RE/MAX Realty Source, Saint Cloud, MN

"I have had several warranty programs over the years because I own several investment properties. This is the first time I have had to file a claim on a policy, but it just happened to be for a new air conditioner and water heater. Both were replaced to my satisfaction and it saved approx. $1,000 out of my pocket. Thanks HWA for being there when I needed you."

Janet Freed, Strano & Associates, Swansea, IL

"I would like to share my good experience with HWA. I have used HWA on my last two transactions and I feel it's a great product and service for the homeowner. The plans are comprehensive, competitively priced and the service is outstanding from dealing with my Account Representative Yunita Wu to internal customer service. I will definitely order your home warranty plans in the future for my clients."

Gus Bonilla, LIUSKI INVESTMENT CORP., San Gabriel, CA

"My client was pleased with HWA's immediate response to a service call and their technician's ability to resolve their plumbing issue immediately."

Kathy A. Tolliver, CPA, MBA, Realtor Paul Gilmore & Associates, Realtors Metairie, LA

"I had recommended HWA to a client (seller) for seller coverage while we were listing their home. They ended up taking the advice and during the process of their home being for sale, they had two issues arise. They were pleased with both the items repaired as well as the service they received from you. Thank you for taking care of my clients!"

Brandy Finnessey, Home City Real Estate, Austin, TX

"I had clients that I worked with for almost a year to find the perfect home. Finally, I found a home for a couple that the husband and wife both liked. The wife was worried about buying this home because it was vacant for several years; however, it was her dream home. I assured her with your home warranty in place we covered everything and it would not be a problem. Well sure enough things had to be repaired, like the A/C and pool, which were all covered by your home warranty. She could not thank me enough for getting the warranty and it saved her over $1500 in repairs. It made her feel at ease! Thanks."

Kathie Ehlers, Coldwell Banker, Longwood

"Although I am just getting to know Lydia Hodges, Account Executive, I can already tell that her customer service & agent support is outstanding! As a Broker Manager/Partner, WCR Local Chapter President, Wife, Mother & Volunteer, my time is stretched thin. Lydia makes our job very easy and doesn't mind helping in any way to save time for client's apps, etc. She's one of the best & a great asset for HWA!"

Sharla Sossamon, EXIT REALTY KEYSTONE, Baton Rouge, LA

"My best story is about my own property. The hot water heater broke the day before settlement, and HWA gave us the name of a company that was not only able to replace the hot water heater, but remove the old one as well."

Virginia F Monaghan, Prudential Fox & Roach Realtors

"If I ever need to order a home warranty fast and efficiently, I call HWA. The reps are polite and eager to help. Can’t go wrong with HWA!"

Erin A. Varea, Independence Title Company Wimberley, TX

"Your 13-month home warranty coverage is a wonderful idea that provides the homeowner additional protection. As a REALTOR, I always look forward and go beyond an extra step to ensure the full satisfaction from my clients."

Kelvin Wong, Broker/CEO Resource Real Estate Services, Temple City, CA

"I have used HWA twice in the past year for my smooth cook top. HWA responded promptly, and the repairman was very professional and knowledgeable. I am very pleased with HWA's fast response and service!"

Rachel Greene, REALTOR® GRI, ABR Accredited Staging Professional, San Antonio, TX

"I just ordered a warranty for one of my listings that closed today. They were THRILLED with the coverage of the warranty and it made the closing extra special. Thanks for your great work."

John C. Kmiecik, Century 21 Kmiecik, Realtors, Chicago, IL

"Hi Rachael - You know that I am one of your biggest fans and I had a long conversation with another one of your fans this morning. Charlotte O., one of my teammates, recently had to move to the Daphne area, in Baldwin County, but she is still a part of our office. I am co-listing some of her listings here in Birmingham and she was singing your praises for all the help you have given her. I am not surprised but just wanted to tell you how much I appreciate you!"

Teresa Dod, Lucas & Associates, Birmingham, AL

"Yunita - I just wanted to thank you for the high level of support you provided on our recent transaction. You are very personable and professional in the way you conduct business. Typically, one only hears back from clients when things go wrong, I believe it is equally important to tell a person when they provide excellent customer service. Reps who provide service on the level you do are hard to come by."

Steve K. Matsuyama, IRN Realty, CA

"I just had to say something about HWA. I have used Home Warranty of America for my buyers and sellers for years and I am never disappointed. There is always the added security of the "just in case" but in the instances when the home warranty was needed my clients have always been satisfied. I want to thank everyone at HWA! You all make me look good!!!!"

Lynn Plata, @properties, Chicago, IL

"My buyer wanted the home warranty through HWA, and we asked the seller to pay for the Diamond program on the contract, but the seller would only pay up to the Gold program. Everything went through and his home closed. After he moved in, his water heater quit working, he called HWA to come out. As he was on the phone, he talked to the Arizona representative, Kathryn Lansden, and asked how everything is processed and how he goes about doing everything. Kathryn, with her happy attitude, told him about the Gold program, but he wanted more! He wanted to know about the Diamond program and she explained the difference to my buyer. The seller was only paying up to a certain limit, covered by the Gold program, and my buyer thought that the Diamond program would be much better. So, 15 days after his closing, Kathryn helped him move up to the Diamond program and he paid the $65 difference to move up to the Diamond program! I thanked Kathryn on helping him through this situation and she just made one of my buyers a little bit more happy by taking the time to help him! I always suggest HWA and its so worth the money for my buyer! I love the choice a buyer (or seller) can make between the Gold and Diamond program and the length of it being 13 months instead of 12. Thank you Kathryn Lansden and HWA!"

Nancy Campbell, West USA Realty Revelation, Chandler, AZ

"I have used HWA since 2007 and I have NEVER had a complaint; in fact, I have had a number of clients call me in a panic because their A/C has gone out and I simply say "Call HWA, that is why we got you a warranty," and they are instantly relieved that they are not facing thousands of dollars coming out of their pocket. I absolutely LOVE when I get an email saying one of my past clients has had a service issue that has been resolved by HWA without me having done anything! It is also a nice touch that HWA sends out emails to my past clients with my name attached. HWA is just an all around FANTASTIC company that has never let me down!"

Tasha Koltermann, Exit Realty TC Austin, San Antonio, TX

"Just watched your video. I think it's amazing that you constantly recognize the REALTOR! It's hard enough to stay in contact with past clients, every little bit helps. Clients always ask what a warranty covers and so forth. Most of the time companies say it's covered and guess what it's not! These videos make it very comprehensive to the consumer and that is great. Thanks!"

Leah Dixon, RE/MAX North-San Antonio, TX

"I got an email from HWA today about the Client Follow Up Program. Good idea. I saw the promo for me and Turner Bass Realty at the bottom. Good PR, and I appreciate it! Thanks much!"

John Bass, Turner Bass Realty, Tyler, TX

"Simply, you are the best in every facet of your business, from sales to following up with the claims. I recommend your company to everyone."

Frank Montro, Oak Realty, Chicago, IL

"Thanks for the note about the savings for my clients. That was the second time that HWA came through for them since they closed last summer. Seriously, with the level of service HWA provided to my clients, you will definitely get as many referrals as possible from me."

Bob Shaw, RE/MAX, Frisco, TX

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Realtors 2010

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