"I just spoke to someone in your customer service/claims area and I have to say she was the most polite and helpful person I have talked to in a customer service position in years! This was our first time contacting HWA and I was very pleased. Great job!"
-Elizabeth Jensen Furlan, Homeowner
Spring Grove, IL
"I have worked with an HWA Account Executive for more years than I can remember and absolutely love working with her. My clients have always been very satisfied with the service on claims and the way she follows up with our questions and supports our agents growth is unmatched by anyone I have ever worked with in her industry!"
-Ron Wexler, Keller Williams Realty
"I am thankful to HWA this holiday season. You have given me a lot of peace of mind. My pet peeve and greatest stressor is unpleasant financial surprises. I did not know such a thing as a home warranty existed. When my realtor's secretary told me about you guys, I wanted to know the distinction between a home warranty and homeowner's insurance. Now I tell everybody about how they need to get a home warranty. Please advertise more!"
-Julia Gray, Homeowner
"Since working in this position within a real estate office, where I have to order warranties based on what is written in a contract, I have had the privilege to work with an HWA representative who has been amazing and so helpful with educating me through the process. This has enable me to further explain the benefit of HWA to our clients when the purchase a home. I also enjoy hearing a sincere thank you when an order is placed. If all employees are as nice and helpful as she is. I know HWA is always where I would refer a client. "
-Andrea Logan, Walker Real Estate Team
"I don't have just one experience with HWA, I have multiple. HWA is by far the best home warranty I have ever used. All my clients have nothing but great experience with HWA. So easy to request service, reputable contractors are assigned and show up on time. HWA helps make me (their realtor) look like a rock star."
-Caroline Frenette, RE/MAX DFW Associates
Flower Mound, TX
"Our team at Keller Williams Realty uses HWA for every transaction we handle. Not only is it extremely easy to order and track policies online, but our representative has been so wonderful to us! She is always available by phone or email, even for the smallest questions and is such a professional and friendly lady. We love HWA!"
-Tammy Fries, Keller Williams Realty
"We as Realtors have much to be Thankful for as we all approach the holidays! I have been very Blessed this year to have such wonderful new clients to work with and help in the process of seeing their "Dreams" come true. I am also blessed to have such a great home warranty company "HWA" on my team!!!Thank you very much, Happy Holidays!"
-Joel M. Rust, ERA/Real Estate Links
"Early in my career, I recommended other companies, and several times was very disappointed in the customer service aspect of that particular company. However, since using HWA for my clients, I have actually had those clients call me and thank me for advising them to get the warranty at closing. One instance in particular was in East Atlanta where the older heater had gone out, and due to the item not being able to be repaired, the item was replaced by the company. My clients were elated, and highly praised your company. I don't know how many of these I have sold, but I always ask for them in the contract, and always specify HWA, because of the quality of your company. You help me look good!!"
-Hilton Spence, Re/Max Metro Atlanta
"I work with a lot of first time home buyers and I use HWA home warranties for my buyer clients because they are comprehensive, easy to set up, and provide my clients with a one less thing to worry about in the complicated and often nerve wracking process of buying their first home."
-Jay Klosinski, CENTURY 21 Roberts & Andrews
Round Lake Beach, IL
"Love,Love,Love HWA...My customers just love this policy. Your team is responsive to claims and makes clients feel welcome. I always have them get the Orange Plus on a new purchase, too. I have it now on my own house and encourage everyone to get one for their own home. I wish there was a way to broadcast it to my own subdivision. The referral fee could be sent to the association to help offset our annual dues. If you have a way to promote something like that it would be wonderful."
-Vicki Temple, RE/MAX Preferred
"Home Warranty of America products provide my clients with a range of options so that they can tailor a policy to meet their specific needs. Plus who else provides the seller with an all-encompassing, fully functioning home warranty policy with no charges until you close?and?if the seller does not close they are not charged for the policy- no one. Thank you Home Warranty of America."
-Rufus Hutchinson, Keller Williams Realty, NC
"I was very impressed with the service received for the furnace replacement. You were a blessing with all the help you provided - this was especially appreciated with my being out of state and poor phone service. HWA was also very accommodating and expedited the order of the new furnace. The tech did a great job and calmed down the Tenant who was upset by the 1st tech who cleaned the furnace. I cannot thank you enough for your caring attitude, time spent and excellent service."
-Marylee Nowak, RE/MAX Suburban
"My HWA representative has been attentive and professional to all clients I have referred to her. When I need a warranty plan, I simply send a quick text or email to her and she takes all the necessary actions required to enroll my clients - little to no effort on my part. Recently, one of my buyers had issues with pool equipment and could not locate his HWA documentation. I sent my rep an email communication informing my client misplaced his documents and within 3 minutes she had responded with all the support information. My experience with HWA and my rep has been excellent. I can truly say I have had nothing but positive responses from my clients in regards to HWA."
-Richard Harris, HomeTrust Real Estate
Diamond Bar, CA
"I love HWA; it's the easiest warranty company to get in touch with anything you need. The staff is always friendly and helpful. Nice job!"
-Kindi Bliss, Coldwell Banker Heart of America Realtors
"Last month I recommended your 13 month warranty to an agent from a large company. She let the buyers pick which warranty they wanted . They picked your 13 month warranty. The other agent was pleased and surprised the cost was far less than the competitor. This was a win win situation for the sellers and the buyers. Thanks for offering a superior warranty plan for our buyers and sellers."
-Julie P. Schuster, JPS Pro Realty
Saint Paul, MN
"That is the exact relationship I’ve been looking for with vendors doing business with my company, someone who is as passionate about this business as I feel I am."
-James Brockway, Brockway Realty
League City, TX
"I have been sold on and using HWA for 8 years now. My clients of the past have had only praise for both the work that was done and the speed and professionalism of the service technicians that were sent to the home. HWA representative has gone beyond the call of duty in the fact she always takes the time to talk to any of my clients on the phone and thoroughly explains every detail of what exactly the home warranty covers. In fact, we just put a 3-year HWA home warranty on one of the homes. Thank you and I look forward to many more years of working together and keeping my clients, both sellers and my buyers, happy and covered the best way possible! And that is Home Warranty of America in this area of Real Estate."
-David Homb, Better Homes and Garden Gary Greene
"This week, after our hot water heater turned into a geyser, I called HWA and had information on my repair instantly. The plumber arrived at the scheduled time and brought a new hot water heater so now we are back in business. The plumber was so nice, and it was late when he left, so we invited him to have dinner with us. We now have a new friend, as well as a new hot water heater! Thank you, HWA!"
-Deborah Sells, Century 21 Judge Fite
"Thank you for making your website very user-friendly. It makes the ordering process fast and easy. Also, thank you for sending the e-mails with the videos to clients - it makes it easier for them to understand their HWA coverage."
-Ireldy Fuentes, WestStar Mortgage, Inc.
"I just wanted to say what a pleasure it is working with your company. We have had to use our HWA warranty twice, and both times we received excellent response and service. The contractors your company uses have all been great, they come when they say they would, and make the repairs. The last home warranty company we had was a total nightmare. Having been a Realtor for over 20 years, I have seen agents lose clients because of bad experiences with home warranty companies. Having used HWA on my personal home, I will certainly recommend it to all my clients and friends. Thank you again."
-Charles Kessler, Homeowner
"Thanks for being there for my clients. I really appreciate HWA."
-Sarah Sibigtroth, The Michael Group
"You are awesome! I might switch my other home warranties to HWA just because of the customer service that I've received from you and the other reps. Hard to find these days."
-Matthew Bradley, Homeowner
"Amy and HWA have been a Godsend to my clients. HWA stands by their products to give all my buyers and sellers the coverage they need to feel SAFE and HAPPY in their homes!"
-Caroline Learmont-Frenette, RE/MAX DFW Associates
Flower Mound, TX
"I would like to say that I'm very impressed with the customer service that HWA shows with each and every one of my clients. I purchased the Platinum policy with the Orange added to the policy. My clients ended up having a flooded basement a month after moving in - they called HWA and had everything completed and cleaned up within a couple of hours. The customer service isn't just for my clients, Stella Salamone returns my emails or phone calls immediately. That is so very important to me - that's why I continue to negotiate a HWA policy for my buyers."
-Rochelle Landau, Madlom Real Estate
"It is always a pleasure working with HWA. I found the staff and representative very professional, knowledgeable, courteous and responsive! Besides, the 13-month home warranty coverage is second to none! My fellow colleagues and clients agreed with me as well!"
-Kelvin Wong, Resource Real Estate Services
Temple City, CA
"My HWA rep. is fantastic, attentive and quick to respond. She has also gone to great measures to make sure my clients are satisfied. On top of that, she sponsored a great iPad event at my office, educating me and my fellow realtors on how we can use the iPad to further our business. There is no doubt that she is a credit to your company and I will continue to go to her for all my home warranty needs."
-Larry Reedy, LW Reedy Real Estate
"I met with a seller and convinced them a home warranty was a great idea and free during the listing period with Remax. We later discovered that the seller could stay in the home and refinance. She agreed not to sell her home but wanted a home warranty. Two months later her HVAC failed and HWA was called. They checked with her status a few times a day. HWA even called later that night to ensure that the installation was complete and she had new equipment successfully operating. The homeowner was delighted with HWA service and follow up. She called and wrote me a Thank You letter. She also agreed to send a few HWA brochures to her neighbors. Thanks for making service a priority and taking great care of our customers and clients."
-Denise Abruscato, RE/MAX
"The HWA representatives are always quick to repond to my clients and take the time to explain the complex details of the warranty program. The animated video they send out is informative and fun too. Of course the 13 month for same price as 12 is a nice feature as well. I always ask for feedback on any service calls and my clients have all said they're pleased with the service. All these reasons are why HWA is on the top of the list I give to clients."
-Donna Edgeman, Holland & Edgeman Realtors LLC
"I sold my own personal home and moved to another home in the same neighborhood. I bought the home warranty for my buyers of my home and am so glad that I did. I know they have used it on several occasions. The last one was recently on the septic pump. I know that my old home and my new neighbors are being well taken care of! I always get great customer service from your company and your representative Penny Roth. I know I can call on her to handle all of my issues that arise! Thank you!"
-Joanna Haley, Keller Williams
Oklahoma City, OK
"For the past two and a half years which is when I first heard about Home Warranty of America, it has been the only home warranty company I recommend and I state this to my clients. I also state to my clients that to date, I have never received a complaint from a client about HWA. My clients usually say, “Well, that is good enough for me, go ahead and order it for me!"”
-Marian Nelson, Century 21
"In 2012, I had a client washer stopped working. A repair company was scheduled and arrived the next day. The repair company reported to HWA that the transmission was dead. To repair the washer would be too costly. The washer was only 5-6 years old. HWA sent her a new washer (retail price at $400.00) equal to the washer she had. She called to thank me for recommending HWA. She will never be without an HWA warranty again.
Then, about 5 months ago my washer stopped working because the motor was dead. I received $212.00 toward to purchase of a new washer. When I tell others that I only received $212.00 for my old washer, I also inform them that my old washer was about 18 years old. So, we used the money to purchase a brand new washer and dryer set. Thank you HWA."
-Leon Nash, Alabama Realty Brokers LLC
"I am closing on a condo that the sellers wanted a home warranty be provided to the buyer. Even though the buyer did not specify that a warranty transfer, the sellers wanted me to include it in the sale. The sellers wanted to give every assurance to the buyer that the buyer was getting a good home that would be worry free. Having a sellers' HWA contract in place during the negotiating period was a huge positive for the buyer's decision."
-Charles Harris, Fred Dacus Associates
"Thanks HWA for your quick response time for any and all orders, claims and inquiries. It is so important to have a reliable partner in such a fast paced client driven business!"
-Valeri McClelland, Prudential Executive Group
"It was easy and the company is great - they even came in the dark and got on my roof! Fixed it and I am very happy with you ."
-Kim Artus, Elite Realty
Las Vegas, NV
"A few weeks ago, I got a text from a homeowner that I sold a house to back in March. She was asking who she should call as she had no heat and it was really cold inside her house. She got a home warranty on the home when we closed. I was so grateful she had a home warranty. I texted her back the number of our local rep, Lori Apodaca and I called Lori also. Your HWA representative is always so kind and caring. A service rep came out and fixed the furnace. The homeowner was very glad she got the home warranty. Thanks for the best warranty and best representative out there."
-Roger Patterson, Group One
"Just to let you know you are doing great job for homeowners across the country."
-Ben Ekuban, TriStar Realty, Inc.
Silver Spring, MD
"From both a personal and business perspective, I am extremely impressed with Home Warranty of America's responsiveness. Our personal home has been under the Marquis program since we purchased in 2006. From minimal plumbing work to replacing coils in our air conditioners, our needs and expectations are always met. Moreover, I refer each client that purchases a home with me to HWA. I could not continue to do this year after year unless my clients provide constant quality feedback. Their repair needs are met each time they request service which creates a wonderful business partnership between Home Warranty of America and Creath Partners Real Estate."
-Jonathan Creath, Capital City Sotheby's International Realty
"There are a lot of warranty companies to choose from. I am so glad that I chose one that has truly professional agents representing them. Thank you Amy and thank you HWA for doing what you said you would do. As a realtor, I will always recommend you and your company, because I know that you will handle my clients' claims in the exemplary way you took care of mine."
-Rick Leaman, Keller Williams-Plano
"When my clients have an HWA policy I do not have problems after closing! My clients are not calling me upset because HWA will always take care of the problems! My clients are happy and I am happy...WIN....WIN!"
-Paula Cloud, Virginia Cook Realtors-Sherman
"HWA in my opinion is the best. Just this past summer, the very day the clients were moving into their home, the kitchen sink started leaking and later that day the toilet broke. HWA was on it! My client was so happy with their services and efficiency in the repairs. HWA is on the top of my referral list for clients while closing the sale. Amy is a huge part of the referral as she explains things so well and is so helpful in assisting the policy holders, and the realtors like me."
-Kimberly Miller, Gallery Realtors
"I have been using your service for 2 years now. My sellers love the comforting fact that their home is under warranty from the day I list it. It makes me look special, providing them peace of mind. I love the fact that you email me once a claim has been filed and completed. It allows me to get back in touch with my buyers to see how their new home is and if they are settled. Once again, you make us agents look like we have ESP and remind us that our customers are customers for life. Thank you for making my life a little better and for making all my clients feel safe and comfortable with their purchase."
-Caroline Frenette, RE/MAX DFW Associates
Flower Mound, TX
"Love you guys! I feel great when my buyers are protected!"
-Sue Smith, R.E.I.T Homes
"I have been very impressed with the 13-month program that your home warranty offers. It is the only warranty I offer to my clients (even though my company pushes another company) and I am very happy to be able to offer them something "a little more" - the 13-month warranty. I love it and will continue to use you in 2012! Thanks for your professionalism and bonus program for agents."
-Jeanee Lutterman, Coldwell Banker
"I’ve worked with a lot of home warranty companies and no other company has provided superior customer service to myself as well as my clients. Compared to other competitors, HWA provides the most comprehensive coverage and I love the fact they use only new parts instead of refurbished parts. I will continue to encourage my clients to choose HWA over other coverage companies."
-Brandy D'Aprile, City View Realty
"Twenty-four hours before closing my client, a first-time home buyer, gets cold feet. He states the he is sorry buy cannot go through the deal. He is worried, he is scared, he is a MESS. After two hours on the phone with him he finally admits the he is not handy with fixing things and was having nightmares that he did not know the first thing about fixing everyday or even major problems should they arise.
I reminded him that this fear should be his last concern for we had the Home Owners Warranty. I took out the brochure I had and spent hours reading over all items covered and not covered in his warranty. This brought him great comfort and I am happy to say he is a proud homeowner today. I highly recommend this warranty to ALL my clients."
-Annette Nieves, World One Realty
"I cannot pick out one experience I have had as "the best" because they were all GREAT. After 20+ years of being a realtor I am happy to have you assisting with my transactions. Your attention to detail and prompt action makes my job so much easier."
-Kathy Sylvia, Realty Executives Area Realtors
"The first time I used your warranty company, I was very impressed with your company's service and your follow-up, making sure that the problem had been resolved. This puts my mind at ease that I know you “say what you mean and mean what you say.” Trust and follow-through are at the top of the list for reasons to use a warranty company and because there are so many of them to choose from, it’s nice that your company has them both. Great job and you can count on my business in the future!"
-Patti Brewer, Reece and Nichols Tuilleries
Kansas City, MO
"You know as agents we wear many hats to accommodate our clients. The most rewarding experience I can recall is when a first-time home buyer, who just got married, expecting their first child, purchased a home through me. As a gift for their trust in me, I purchased the home warranty for them. It was not but a couple months when they called me to find out what to do with the water heater that just went out. Low and behold, pulled their file and gave them the number to call. Two days later they called me back, very pleased, with a new water heater. Home Warranty of America made me shine in their eyes! Thank you for your continuous, fast, professional service."
-Cindi Bono, Coldwell Banker
"My process for ordering a warranty with HWA online couldn't have been smoother. It took me about 5 minutes to enter the info a couple weeks before closing and then I never had to do another thing. HWA took it all from there with the title company. Julie Bareford is a great rep and always very responsive to any questions I've ever had."
-Mark Baldwin, Bridge Real Estate Advisors, Inc.
"Besides a Texas Realtor, I'm an 18-year Texas insurance agent veteran. In 2010 I contracted to purchase a home in Austin. I was offerred a wide array of home warranties by my title company. I selected HWA because after examining the literature about coverage, deductible, etc., I thought HWA was the superior product. It was competitively priced and I closed on my new home in August 2010 with the security of knowing many of my items were covered. What suprised me was the service after the sale! I got set up by Internet with HWA and received valuable information in their newsletters, and about my account. They sent a renewal notice on time, in case I wanted to extend the coverage. This was a 10 on the JD Power & Associate rating scale!"
-Dave Howell, Clover Properties, LLC
"My experience was fabulous! My mother-in-law had an old A/C unit on her home. Her A/C unit died when the weather was 110 degrees. Words are inadequate to express the gratitude I have towards HWA and Kathryn Lansden. Not only did HWA replace the A/C unit but it was done with a smile! Thank you Kathryn and HWA! I will be recommending you to all of my clients!"
-Karen Joseph, DPR Realty
"You know the service is good if the Real Estate Agent chooses Home Warranty of America for their own personal home! I did and have been extremely satisfied! I recommend HWA to all my buyers and sellers too."
-Barry Hargrove, Mickey Ferrell, REALTORS, Inc.
Canyon Lake, TX
"You were the best when I needed a home warranty an hour before closing. You went above and beyond. While I was driving, you took the time to answer the phone and help me with the computer work. That experience and your personal attention made a BIG impression. I will always use you for home warranties! Thanks again!"
-Kara Gilchrist, Main Sale Realty, Inc.
"I always offer your plan to my sellers and buyers. I have been in the business since 1983 and I found that a home warranty protects not just the buyer and seller, it protects me the Real Estate Agent, and I love that. I have had many of my clients in need of replacing or repairing many items and always they have been very satisfied. Thank you."
-Charlotte Krueger, RE/MAX Elite - Darien
"The "test of time" is the best judge of the character and performance of a company. I've been dealing with HWA for two decades. I demand nothing short of superior value from any vendor I recommend. Since I do so many deals, I get exposed to a lot if not all the vendors related to my industry. HWA has exceeded my expectations 10-fold. I've had other companies approach me and tell me they will give me perks to do business with them. I am not interested because I've got the best perk I could want from HWA...world class service. At the end of the day it is about serving others with world class service. I am grateful HWA has that philosophy and has consistently performed over two decades. I am grateful to be associated and partnered with HWA."
-Frank Montro, Oak Realty
"When my clients receive an HWA home warranty at closing, they feel confident in buying their new dream home. Just knowing that they have 13 months of warranty coverage gives them peace of mind so they can sleep better at night, knowing that if something goes wrong in the house that they are covered. I explain to them that this is the best home warranty program out there. I haven't been able to find a better company out there. HWA warranty is the best. I have had many of my clients file a claim and they loved the service that they receive. HWA is just one phone call away and this makes my clients feel at ease."
-Jody Kelly, Coldwell Banker
Oak Lawn, IL
"My client's townhome was listed for sale for two years, waiting for a buyer who wanted an unusual floorplan.
Offering a home warranty was important to keep the listing active when they considered taking it off the market. The sellers made a claim during the on-sale period and it was paid by HWA. That savings would not have been paid without the listing being active.
Also, the home warranty was important to the buyer who finally wrote an offer on the home."
-Mike Herbert, Charles Rutenberg Realty of IL
"HWA is the way to go! As a Realtor in the area for a dozen years, I've had many clients use just about about every residential service contract out there. I've also purchased several homes and rent properties myself and used a variety of the providers. Let me tell you: they may look similar, but NOT ALL WARRANTIES ARE THE SAME. While the upfront costs of all of the programs are similar, the differences show up almost from the first service call. Other companies are slow to respond, argumentative, or look for every conceivable way to get out of a repair. Not so with HWA. The quality of the service and the willingness to listen and do the right thing is the very best - HWA every time! And the area rep, Lindy Vestal, has been terrific at taking care of things for me. Please consider using HWA today, and save yourself 12 years of finding out about the other guys the hard way."
-Christopher DuFrane, Coldwell Banker
"HWA has given me and my buyers so much peace of mind after each purchase. HWA has been a negotiating point that I have used for years to make each transaction a win-win for buyers and sellers. It is the added protection and the peace of mind that buyers are needing when buying bank-owned and distressed properties. Thank you very much HWA!"
-Robert Renteria, Keller Williams
"Working with HWA representative has been a fantastic experience. I know that I can always count on her to answer any questions that my client or myself has about the home warranty plan. I know that she will lead us in the right direction so that my client has the coverage that they need for their home. It is great to have someone that is so positive and is very knowledgeable on my team. Thanks for all of your hard work and dedication to providing your clients with such excellent customer service!"
-Laura Breitenstein, Hermann London Group
St. Louis, MO
"Your product/service is great and it's an easy sell in this market. I deal with mostly sellers, and having your warranty puts control and a marketing edge on their side. By offering your service, it also makes me look proactive to my clients...and that I really like!
I'll be selling many more warranties in the future. Thanks."
-Jon Kenyon, Keller Williams Coastal Realty
"As a real estate agent, associate broker, and transaction coordinator, I want to say that your company by far exceeds any other home warranty program and company that I have worked with in my 12 years of working in this industry. The emails and newsletters that you send out to clients is of great value and serves as a reminder about little things that we may overlook. For example, draining your hot water heater once a year for the mineral deposits that build up in it…how great is that. The "to dos" that your company points out that are applicable to the seasons are wonderful, and also helps as a cost effectiveness for clients too. The 13-month warranty program offered is wonderful and exceeds the standard 12-month program. Great benefit. Last but not least is your company's customer service. It is above and beyond the call of duty. The professionalism, eagerness, willingness, and friendliness that a client and Real Estate Agent receives is truly appreciated. I am glad to be working with Home Warranty of America!"
-Kathleen Jackson, Lisa Burridge & Associates Real Estate
"My client did quite a bit of research before choosing a home warranty program and HWA offered the most "bang for the buck". Since moving in, HWA has come through with a new hot water tank replacement which saved my client $1,000 - worth the price of the warranty in one repair/replacement! I recommend HWA to all of my clients."
-Debra and David Hamilton, ZipRealty, Inc.
"I have your flyer displayed proudly in my listing (a home that is immaculate) and it gives this home the edge over the others, because of the nice fresh orange smiling logo, and the fact that I will purchase it for the buyers of the home, without them asking for it. We just got a Purchase & Sale contract signed around and I will be submitting the information for the new buyers soon! Thank you, HWA!"
-Carol Honkanen, Brave New Realty, LLC
"Excellent services and fast delivery without mistake. Within one hour, I received everything from HWA. Definitely I will refer all my clients to HWA and share this great experience with other agents!"
-Karen Wu, IRN Realty
To provide helpful service with empathy and compassion
To provide comprehensive high-value home warranty coverage.