What is a Home Warranty?


Learn About Home Warranties

Buying or selling your home can be stressful, especially if one of your home's systems or appliances breaks down unexpectedly. A home warranty covers costly home repairs and replacements due to normal wear and tear. It's not your homeowner's insurance policy; a home warranty is a separate contract covering repairs and replacements on systems in your home, usually for a period of one year.

Home warranties cover many, but not all, of your home's appliances and systems. Contract costs and coverage can vary widely, so always compare before purchasing. Home warranties cover many of your home's crucial systems and appliances, but they must be in working order before the contract is entered into with the warranty company. Make sure you have reviewed your contract and coverage before you need it to understand what is covered and what is not. When you buy a home warranty, consider premium and optional coverage to customize the plan to fit your needs.

When a home warranty is understood and utilized for its intended purposes, it can be the easiest way to save on home repairs and reduce the extra stress that comes with buying or selling a home.

Why Choose HWA?

HWA is a nationwide leader in the home warranty industry. We provide high value and protection against the ever-increasing cost of home and appliance repair. Compare our plans to others, and you'll find HWA covers more for less. You'll have access to our national network of service technicians as well as our knowledgeable customer service team. Come to the Orange Company - we've got you covered.

How Can You Customize HWA's Plans?

HWA offers various plans, several options and premium coverage to customize a package to fit your needs. We also offer a unique, eco-friendly option, GreenPlus, which replaces covered equipment with ENERGY STAR qualified products and helps homeowners save on their energy bills.

Our Premium Coverage offers coverage on parts that are not covered by typical home warranty contracts. For example, dishwasher racks, baskets, rollers and door seals are not typically covered; but with our optional Premium Coverage, they are! There are over 30 items covered in HWA's Premium Coverage. See Costs & Coverage area for details.

What is the Trade Call Fee for?

This is a small fee the homeowner pays in order to have the service contractor come to their home to diagnose a problem. This fee covers the visit and the amount is clearly stated on every contract.

Will Every Breakdown be Covered?

Not all breakdowns are covered. Our contract details out, section by section, what is covered in each plan and option and what is not. HWA's helpful videos help explain the different levels of coverage. To learn more, our sample contracts are also online for review under our Costs & Coverage areas. For questions, contact us at our toll-free number or email info@HWAHomeWarranty.com.

How Do Homeowners Request Service?

Simply call one of our toll-free numbers, which is clearly printed on the contract and on our website. The main toll-free number is 1-888-492-7359. Clients in California call 1-888-325-5143. Claim requests can also be made through our website just by clicking the Request Service link on the top of the page. HWA takes service requests 24 hours a day, 7 days a week, 365 days a year.

Keeping Up with Customer Satisfaction

At HWA, we survey each of our customers after a claim experience to catch any problem they may be experiencing. We report these results daily and adapt and change to improve all of our operational areas for our valued customers.

What is the difference between home insurance and a home warranty?

Home insurance and home warranties are both designed to help you in the event that you experience loss or damage to your home and/or your belongings. A typical home insurance policy covers many things including the structure of your home, personal belongings, and other structures on your property if damage or loss is caused by a covered peril.

A home warranty, on the other hand, offers repairs and replacements for your covered home appliances and systems only that fail due to normal wear and tear - which a homeowner's insurance policy does not. A home warranty is a contract, not a policy.

Let's look at a few examples:

Claim

 

Coverage

 

A hail storm rips through your community and causes damage to your roof.

  Homeowners Insurance. A standard homeowner's policy covers damages caused by hail for the structure of your home.
 
You wake up one morning and find your central AC has stopped working due to normal wear and tear.   Home Warranty. A home warranty typically provides coverage for air conditioning units and other home appliances/systems if they fail due to normal wear and tear.
 
A cooking fire in your kitchen damages the walls and ceiling in your kitchen.   Homeowners Insurance. A standard homeowner's policy covers damages caused by fire to the structure of your home.
 
Your oven stops working.   Home Warranty. A home warranty typically provides coverage for a range/oven/cooktop and other home appliances/systems if they fail due to normal wear and tear. They must be in working order before the contract is purchased.
 
A wind storm blows a tree limb through your living room window.   Homeowners Insurance. A standard homeowner's policy covers damages caused by wind to the structure of your home.
 
You find your furnace is
no longer working.
  Home Warranty. A home warranty typically provides coverage for heating systems/furnaces and other home appliances/systems if they fail due to normal wear and tear.

Gain peace of mind when purchasing a new house, or minimize post-sale conflict when selling your home by adding an HWA home warranty to your transaction. When the unexpected happens, HWA's got you covered.

 

 

Educational Videos

Get the most from your new home warranty!

Frequently Asked Questions

Basic questions about your home warranty.