FAQsFAQs
Why is HWA™ the home warranty company I should choose?
HWA™ has been protecting homeowners since 1996. Home warranties are our only business. We care about our customers, their home repair issues. Even when an item is not covered, we will do our best to make sure you are serviced by the most responsible repair company.
We offer multiple plans that start at only $24.95 a month. You can pay monthly, in three equal payments or all at once. But we want to work with you within your budget needs.
Compare HWA's coverage to others. We offer comprehensive coverage and often include appliances and other items that are not covered by our competitors for the same or a lower price.
How do you work with your service contractors?
HWA reviews and approves service contractors through a exhaustive process. See About Our Service Providers area. Unlike some other home warranty companies, we have a dedicated Vendor Development Department that has created a database of thousands of providers in all disciplines around the Country to get you back up and running quickly and efficiently.
What do I do if I think I have a claim?
We want you to call our Customer Service Department 24/7/365. They are highly trained in the claims process as well as in helping you possibly troubleshoot your problem and maybe not even need a service call. This will save you the service call fee. Many times a switch may have accidentally been turned off or another simple fix and we can save you money!
In the event that you do need a service technician, you will call our toll-free number (1-888-492-7359) and our Customer Service Representatives will help you right away. They have instant access to the database and can refer you to one or more service technicians right over the phone. They will help you get assistance as fast as possible.
What if my appliances and systems are old?
HWA covers older and newer homes. There are no age restrictions. No inspection is required. Any covered appliance or system that breaks down due to normal wear and tear that was in proper working order on the effective date of your warranty is covered.
What is Premium Coverage?
Premium Coverage is an option you can buy to cover parts that are not covered by typical home warranty contracts. For example, in a dishwasher racks, baskets, rollers and door seals are not typically covered, but if you have premium coverage they are covered. There are over 30 items covered in HWA's Premium Coverage. See Costs & Coverage area for details.
Do you cover Pools and Spas?
Yes we do. Please refer to Costs & Coverage area for details. We even have coverage for second refrigerators, wet bars, stand alone freezers and more.
How can I know if an item is covered?
Keep your contract in a safe place with all of your other key household papers. It is designed in a systematic fashion so that you can read it easily. It is organized into major categories such as Ductwork, Plumbing, Water Heater and so on. Go directly to that highlighted area of your contract and read that paragraph. This will also help you troubleshoot your problem before you call. But do not hesitate to call us if you are still unsure. We are here to help.
What appliances are covered in GreenPlus?
Always refer to your contract for details. The following are included:
Dishwasher, Kitchen Refrigerator, Clothes Washer
What is GreenPlus?
For 2008, HWA has come out with the first in the industry green home warranty option. This is exciting news! You can purchase this option for just $75 and when you need a replacement for a covered appliance or system, you will get an ENERGY STAR qualified product, a 90% efficiency furnace or a tankless water heater.
Buy GreenPlus and save on energy for yourself and the environment! Click Here for Green Facts and Energy Savings Ideas