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If you purchased your home warranty on or after March 22, 2021, please click here for more details about the claims process.
The service provider that will be assigned to your request will be in contact with you shortly after you file your claim to schedule an appointment at your home. Most appointments will be scheduled during normal business hours. If you do not hear from the service provider within 24 hours, we'll provide you with a number so that you can contact them directly.
You are responsible for the service fee or the actual cost of the service, whichever is less. The service fee is payable to the service provider at the time of service.
HWA will dispatch service requests to an authorized contractor within 48 hours. You will then communicate directly with the contractor to arrange a mutually convenient appointment.
After the service provider arrives at your home, they will diagnose the problem, and if necessary, call the HWA Authorization Department to determine coverage and obtain authorization to proceed with the repair or replacement. Keep in mind, that for most repairs, the service provider will be able to complete the service request while at your home.
If equipment or parts are necessary to complete the repair or replacement, HWA's Purchasing Department will order the equipment.
Once the equipment or parts are delivered, the service provider will be back in contact to schedule an appointment at your home to complete the repair or installation.
A home warranty from HWA protects your budget and your peace of mind against the unexpected expenses of inevitable home repairs. Whether you're buying, selling, or already in your home, we have a plan to fit your needs!View Plans