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A home warranty is a contract covering repairs and replacements on systems and appliances in your home, usually for a period of one year.
A home warranty plan refers specifically to your individual contract. For many standard home warranty plans, this may include coverage of all the parts and components of your home's electrical, plumbing, heating and air conditioning systems as well as many other home appliances. You can also customize your plan with HWA--in addition to basic items in your home, you can add coverage for items such as a well pump, a stand-alone freezer or even a pool or spa.
Home warranties are designed to protect your home's appliances and systems from breakdowns caused by normal wear and tear. Homeowners insurance pays for damages and loss caused by unexpected events such as fire and weather damage, but it won't help if your washing machine breaks down. Learn more about home warranties vs. home insurance here.
A home warranty will cover your home's critical systems and appliances that are in good condition when you purchase your plan. When you enter a contract with a warranty company, it is important to review your contract and coverage before you need it.
Make sure you're clear on:
Imagine you've been using that lovely new refrigerator you purchased last year and then suddenly, as soon as the manufacturer's warranty expires, it dies on you. If you don't have a home warranty, it may cost you hundreds or even thousands of dollars to fix or replace it.
If you have a home warranty with HWA, you can file a claim online or with our customer service team and we'll take care of the rest. Once the claim is received, we'll connect you with an approved service provider to assess the problem and your appliance or system will be fixed as quickly as possible.
No, not even if you need to protect appliances or systems that aren't usually covered by a basic home warranty. When purchasing your homeowners warranty, you can usually choose premium or optional coverage to create the level of protection you need.
For example, you may want coverage for a second refrigerator or outdoor pool. These items are not typically covered by a standard home warranty, but they can be easily be added with HWA premium coverage. This coverage includes more than 30 items that are not usually included in other home warranty contracts.
This is a small fee the homeowner pays to have the service provider come to the house to diagnose the problem. This fee covers the entire visit and the amount is clearly stated on every contract.
Not all breakdowns are covered. Our contracts explicitly state, section by section, what is covered in each plan and option and what is not. Our customer service team is available to walk you through the coverage details and answer all your questions.
Home appliance coverage depends upon the plan you choose and the state in which you live. Every home warranty coverage plan can be customized to meet your needs.
Homeowners can file a claim online or call and speak to one of our friendly customer service agents. HWA accepts the submission of online claims 24 hours a day, 7 days a week, 365 days a year. You can also call our claims team at (888) 492-7359 during the following hours:
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