Real Estate Professionals' Frequently Asked Questions

What is the Difference Between Home Insurance and a Home Warranty?

Home insurance and home warranties are both designed to help when you experience a loss or damage to your home and/or your belongings.

What Makes HWA Different from Other Home Warranty Companies?

Since 1996, HWA has been dedicated to helping homeowners save money on everyday household breakdowns, and to helping real estate professionals grow their businesses by better serving their clients. We offer homeowners a simple, affordable, reliable option to get expert service for household issues, and we strive to be true partners to all our customers.

How Does HWA Work With Its Service Contractors?

HWA reviews and approves service contractors through an internal process. Unlike some other home warranty companies, we have a dedicated Vendor Development Department with a nationwide database of thousands of providers in all disciplines.

How Can I Know if an Item is Covered?

Our contracts are designed to be read easily. Each is organized into major categories such as ductwork, plumbing, water heater, etc. This can also helps homeowners troubleshoot problems before calling to file a claim. Of course our dedicated customer service team is always happy to help with questions and clarification!

How Are Claims Filed?

Claims can be filed 24/7/365 directly on our website. Homeowners can also call our Customer Service Department at 888-492-7359. Our team is extensively trained in the claims process.

Our Customer Service Representatives have instant access to our database of service providers and will get the claims process started immediately. They are also trained in helping homeowners troubleshoot problems to potentially avoid the need for a trade call. Sometimes it's a case of a switch being accidentally turned off or another simple fix, and we can save our customers the cost of the trade call fee.

What if the Appliances and Systems are Old?

HWA covers older and newer homes. There are no age restrictions on appliances or equipment, and no inspection is required. The covered appliance or system simply has to be in proper working order on the effective date of the contract.

What is Premium Coverage?

Premium Coverage is an optional coverage for parts and equipment that aren't covered by typical home warranty contracts. For example, dishwasher racks, baskets, rollers and door seals are not typically covered by a standard home warranty, but if you have premium coverage they are. There are over 30 items covered in HWA's Premium Coverage. Explore our costs and coverage for details.

Do You Cover Pools and Spas?

Yes, we do. We even have coverage for second refrigerators, wet bars, stand alone freezers and more. Explore our costs and coverage for more information.

What is GreenPlus?

HWA introduced the first-in-the-industry green home warranty option in 2008. With GreenPlus optional coverage in place, certain covered events may result in appliances being replaced with ENERGY STAR-certified models, which are among the most energy efficient appliances available.

What Appliances are Covered in GreenPlus?

Currently, dishwashers, refrigerators, washing machines, water heaters and furnaces are eligible for ENERGY STAR-certified replacements under the GreenPlus program. Always refer to your contract for the latest details.

Why Choose HWA?

HWA offers a variety of warranty plans for home buyers, plus a range of optional coverage to help your clients get exactly the plan they need at a competitive price. Sellers can take advantage of free basic coverage during the listing period. Learn more about the plans in your market.

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