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HWA emails all service requests to our providers.
No. Although we have consistent business throughout the year, the volume of calls we receive fluctuates, based on a variety of factors. Since we aren't able to predict the number of calls we will receive in a given time period, we can't guarantee a minimum number of calls to our service providers.
Service providers receive authorizations by calling our dedicated Vendor Relations team, or by using our convenient online portal.
Yes, we often do, as this helps us control claim costs. However, this isn't true in all cases. Please contact our Vendor Relations department for details and additional information.
Yes. HWA has a national account with Carrier Corporation for HVAC equipment and an account with GE for household appliances.
HWA's service provider rating is determined by an internal process. A provider's rating is based on professionalism, repair and replacement pricing, availability, and complaints or compliments received from customers.
Simply fill out our online application or call us at 1.888.492.7359 to get started!
How to Reach Us
Sales & Claims: 888-492-7359
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